Frequently Asked Questions
Q: When do I have to place my order by?
A: We accept orders all the time. For us to guarantee a delivery on Monday you must call no later than 3:00 pm on Saturday. We will most likely not be in the office, but if you leave a message, we will get it. You can call us on Sunday or Monday (sometimes we are able to accommodate last minute orders) but we cannot guarantee it.
Q: How many meals are in a single order?
A: Each dish contains 3-4 servings. The typical meal consists of one serving of a main style dish and two style sides which works out to be 12 meals. Lunch and dinner for 6 days. Most of our clients have some fresh fruit or vegetables along with they’re Veg-In-Out meals and have said that a single order usually lasts at least 6 to 7 days.
Q: How long will my food keep?
A: Being that our meals are vegan, they keep extremely well if kept refrigerated after delivery. Almost all our dishes will keep for over 7 days. Please feel free to ask us about any specific dish. (828) 645-3336 or veginoutmeals@gmail.com
Q: Are your meals completely vegan?
A: Yes, Our meals are completely vegan, including our cheeses which we now make with tofu, nutritional yeast and spectrum non-saturated margarine. Vegan is defined as containing no animal ingredients or animal by products. Vegan food has Zero Cholesterol
Q: Do you use organic ingredients?
A: On average we use 50-60% organic vegetables, grains and beans. It depends on the availability, cost and quality for each week. The more we all support the organic farmers, the lower the prices will be for all those fantastic organic sustainable food choices.
Q: What do I do if I’m not going to be home at the time of delivery?
A: Most of our clients leave a cooler containing ice or ice packs out for us. The cooler should be able to hold about 3 six packs of soda and have enough room for ice. If you do not have a cooler, we can provide one for a $3.00 fee. Some clients also give us access to a refrigerator in the garage or in a guest house.
Q: Where do you deliver?
A: We deliver in and around the Asheville area (from Brevard to Hot Springs and from Black Mountain to the Tennessee border). Some areas may be subject to a $5.00 delivery fee.
Q: Can I lose weight by eating Veg-In-Out meals?
A: If you follow correct portion sizes of 3 servings per container and a consistent exercise schedule you should lose weight at a controlled, healthy pace. The only sure-fire way to lose weight is to take in less calories and burn more. Many of our clients have reported substantial weight loss since switching to the Veg-In-Out meal plan.
Q: Can I customize my order?
A: We only make the eight dishes listed on the menu for that week. If you don’t like one of the dishes, you can double up on another. For instance if you don’t like the #2 dish you can get two #3 dishes. On some dishes we may be able to leave out certain ingredients. Substitutions for one menu item in lieu of another are free of charge for all menu items except the complimentary dessert for which there is a $3.00 up-charge.
Q: Can I get a discount if I refer my friends?
A: Yes you can! For every friend you refer you get a $10.00 discount on your next order. Just have them tell us they were referred by you.
Q: How do I make payments for meals?
A: Payments can be made when your food is delivered or when picked up. You can pay by cash or a check made out to Veginout. You can also pay by credit or debit card by phone (if you are calling in your C.C. # a service representative will return your call by 5pm Saturday). We do prefer cash or checks as it helps keep our prices down by excluding the extra processing charge.
Q: How often do your menus repeat?
A: Right now our menus repeat every 4-6 weeks. However, Chef Stuart is always modifying and adding new dishes to our existing menus.
Q: What if I have to cancel my order last minute?
A: There is a 50% (of amount due) cancellation charge if placed after 6:00pm Sunday. We have already purchased, prepared and packed the meals by Sunday evening.
